Customer Service
Effective Date:3rd, February, 2025
Return and Refund Policy
Returns are accepted within 48 hours of receipt. Items must be in their original condition and packaging. Refunds will be processed to the original payment method within 7 days of receiving the return. We will refund the value of your returned item(s) in the form of Bank Account Transfer for COD orders and Back to source for prepaid orders. We are committed to honoring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. If you believe you have received a faulty item, please email the details of the item & an image of the fault to [email protected]
Shipping Policy
We offer standard and expedited shipping options. Shipping costs are calculated at checkout. We ship ordered products generally within 48 working hours. Standard shipping typically takes 14 days, while expedited shipping takes 7 days. We currently ship to limited locations. Serviceability of your order will be communicated before your order is processed. Delivery time can be exceeded depending upon your delivery location. We will always keep you informed with the status of your order. Once your order is shipped from our end, you shall receive an Email with the shipping detail such as Courier Company, Docket No etc. If the customer is unavailable at the time of delivery of product, our courier partner will make one additional delivery attempt and if still not able to deliver the product, the order will be returned to us. Reach out to our customer service to reschedule the delivery date and time as per your revised availability. A shipping surcharge will apply on aditional delivery attempts.
Payment Policy
We accept UPI, Credit/Debit cards, Net Banking & Cash on Delivery. Additional charges may apply for Cash on Delivery, currency conversion or international transactions.
Contact Information
Mailing Address: Getmo d2c Pvt. Ltd., Gurgaon, Haryana, 122001.
For customer support, returns, refunds/ exchanges, or shipping related queries please contact us at +91-8076865489 or [email protected].